All our burners are quality checked when we receive them from our suppliers, and again before they are sent out. We take great care in packaging them so they arrive safely to our customers but we do ask that once the product is received please check for any damages or faults to the burner and report to us on the day of delivery, as per our policies. We cannot exchange or refund any burners if our policy isn’t adhered too.
Burner / Warmer Information
All our electric and tea light burners / warmers come from leading & reputable suppliers and we follow their guidance on the products.
Switching on and off
When switching on your burner on a touch sensitive model, do not tap it to the highest setting quickly, do this slowly waiting a few seconds between each tap, this will prevent the bulb blowing from a surge of electric.
Do not turn your burner off straight at the socket, make sure you tap it off first, then switch off at the plug & visa versa when turning on.
Removing / changing bulbs
The bulbs for our electric burners are G9 40w (We sell these separately)
When removing the bulbs they push in, and pull out. They do not need to be screwed.
When changing the bulb please try and avoid skin contact with the bulb as the oil in skin shortens the life of the bulb.
Removing used wax
To remove used wax we recommend waiting until the wax has fully melted then pushing lightly on one edge to remove the wax, the wax should pop straight out.
Our preferred way of removing wax is slightly heating it for no more than 15 seconds and then pushing it slightly and it will pop out very easily, then it can be discarded.
Please do not use any sharp objects to scrape the wax out, this may cause your dish / burner to crack or the glass may smash.
If your burner is faulty please make us aware in the first instance.
We can offer a full refund up to 30 days if the burner is returned. Should it become faulty after 30 days, we would need it to be returned and we can offer an exchange or credit voucher.
We cannot offer a refund or exchange on accidental damage for instances such as removing the wax with a sharp object causing it to break.
Our policies reflect our suppliers.